Q: Can I get free samples?
A: Yes. We urge our customers to try samples before purchasing to ensure a perfect fit.

Q: How many samples can you send me?
A: We can send you just a couple of samples to check out a material, color or sizing.  If you're using the samples for protoyping, we can send you a larger supply.

Q: How long will it take to get my samples?
A: All standard sample request will be processed within 24 hours

Q: Can you do color matching?
A: Yes. Our engineers at Caplugs can assist you in finding the perfect color.

Q: Can I get parts in another color?
A: Our catalog parts are stocked in different standard colors. If your looking for a color other than the stock color we will be there to assist your needs.

Q: What is the best material and color for outdoor use?
A: Low density polyethylene material in the color black would work best for outdoor applications. This color offers resistance to UV rays as it acts as a natural UV stabilizer with 2% carbon-loading. Please request assistance from our Technical Sales department for this type of application because there may be other options based on climate.

Q: What materials are available?
A: Caplugs are available in low density polyethylene, high density polyethylene, polypropylene, flex temp, vinyl, Flex500, paper, silicone rubber, aluminum, conductive and static dissipative materials. Not all Caplugs shapes are available in each material; consult your catalog to find out which materials are available for the cap or plug you are interested in.

Q: What is the range of heat that Caplugs can withstand?
A: Low density polyethylene is rated up to 150oF; Aluminum is rated up to 650oF. Caplugs offers several materials in between these ratings. Contact our Technical Sales Department for more detailed information.

Q: Do you have a price list?
A: If you need pricing please give us a call and we'll send you a quote.

Q: Do you sell direct or do I have to go through a distributor?
A: Both! You can buy from our warehouse or from a distributor, it's all up to you.

Q: Where is your warehouse located?
A: Buffalo, NY, Rancho Dominguez, CA, Erie, PA, and Shanghai China

Q: Do you have a list of distributors?
A: Sure. Give us a call or email us and we'll fax or email it to you

Q: How do I go about ordering parts?
- You can order on the web site www.caplugs.com
- Send an email to us at sales@caplugs.com
- Call us at 1-888-CAPLUGS
- Fax us at 716-874-1680

Q: What is your P.O. minimum order?
A: Our stock parts come in two different sizes; our standard pack with larger quantities or our mini pak which offers small quantities to those who don't need thousands of pieces. A few select series are also available in micro paks. We will ship and invoice for a single carton or mini pak, but micro paks have a 2 micro pak minimum order requirement.

Q: Can I purchase quantities smaller than the mini pak that you offer?
A: We offer a few select series available in micro pak quantities and we have a number of distributors to help you out with purchasing quantities that are smaller than our mini pak.

Q: Can I return these products if they do not fit?
A: We always recommend trying free samples if you are not sure which part will work best for your application. Standard cartons can be returned but are subject to a restocking charge. Mini Paks and Micro Paks may not be returned. Please note, that parts cannot be returned without a Return Authorization Number issued by our Customer Service Department.

Q: How do I properly return products?
A: All returns must be pre approved through our Customer Service Department and a Return Authorization Number must be issued for the item(s). Call 1-888-CAPLUGS to speak to a representative.

Q: Do you have custom capabilities?
A: Of course. Just give us a call and one of our Technical Engineers will be happy to assist you. Our tooling library is vast and holds thousands of molds that may fit your needs. Should you need tooling built to fit your specific needs, a design engineer will be assigned to your account to work with you from design and prototyping, through production and packaging.

Q: Can I alter existing parts?
A: Yes! We have a comprehensive Secondary Department that can take existing parts and punch holes, run ventiliation tracks, and even pad-print your parts.