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| Q: |
Can
I get free samples? |
| A: |
Yes. We urge our customers to try samples before purchasing to ensure a perfect fit. |
| Q: |
How many samples can you send me? |
| A: |
Do
you just need a couple of samples to check out the material, color or sizing?
No problem! Do you need several samples for prototyping? No problem! |
| Q: |
How long will it take to get my samples? |
| A: |
All
samples requests for stock catalog parts that are received before 2:00 EST
will be shipped out the same day. |
| Q: |
How will my samples be shipped? |
| A: |
All
samples are shipped out regular 1st class US mail. Customers who provide
their account numbers can have samples shipped out UPS or FED EX. |
| Q: |
Do you have stock parts? |
| A: |
Yes. We urge
our customers to try samples before purchasing to ensure a perfect fit. |
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| Q: |
Can
you do color matching? |
| A: |
Yes. Our engineers at Caplugs can assist you in finding the perfect color. |
| Q: |
Can I get parts in another color? |
| A: |
Our
catalog parts are stocked in different standard colors. If your looking
for a color other than the stock color we will be there to assist your needs. |
| Q: |
What is the
best material and color for outdoor use? |
| A: |
Low
density polyethylene material in the color black would work best for outdoor
applications. This color offers resistance to UV rays as it acts as a natural
UV stabilizer with 2% carbon-loading. Please request assistance from our
Technical Sales department for this type of application because there may
be other options based on climate. |
| Q: |
What materials are available? |
| A: |
Caplugs
are available in low density polyethylene, high density polyethylene, polypropylene,
flex temp, vinyl, Flex500, paper, silicone rubber, aluminum, conductive
and static dissipative materials. Not all Caplugs shapes are available in
each material; consult your catalog to find out which materials are available
for the cap or plug you are interested in. |
| Q: |
What is the range of heat that Caplugs can withstand? |
| A: |
Low
density polyethylene is rated up to 150oF; Aluminum is rated
up to 650oF. Caplugs offers several materials in between these
ratings. Contact our Technical Sales Department for more detailed information. |
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| Q: |
Do you have
a price list? |
| A: |
If you need pricing please give us a call and we'll send you a quote. |
| Q: |
Do you sell direct or do I have to go through a distributor? |
| A: |
Both! You can buy from our warehouse or from a distributor, it's all up to you. |
| Q: |
Where is your warehouse located? |
| A: |
Buffalo, NY, Rancho Dominguez, CA and Erie, PA |
| Q: |
Do you have a list of distributors? |
| A: |
Sure. Give us a call and we'll fax you our list right away! |
| Q: |
How do I go about ordering parts? |
| A: |
Go to the CapXpress section of this web site to order standard parts online. Or you can call us at 1-888-CAPLUGS and one of our customer service reps will be more that happy to help you out. You can also fax your order to (716)874-1680. |
| Q: |
What is your P.O. minimum order? |
| A: |
Our
stock parts come in two different sizes; our standard pack with larger quantities
or our mini pak which offers small quantities to those who don't need thousands
of pieces. A few select series are also available in micro paks. We will ship and invoice for a
single carton or mini pak, but micro paks have a 2 micro pak minimum order requirement. |
| Q: |
Can
I purchase quantities smaller than the mini pak that you offer? |
| A: |
We offer a few select series available
in micro pak quantities and we
have a number of distributors to help you out with purchasing quantities
that are smaller than our mini pak. |
| Q: |
Can I return these products if they do not fit? |
| A: |
We
always recommend trying free samples if you are not sure which part will
work best for your application. Standard cartons can be returned but are
subject to a restocking charge. Mini Paks and Micro Paks may not be returned. Please note,
that parts cannot be returned without a Return Authorization Number issued by our Customer Service Department. |
| Q: |
How do I properly return products? |
| A: |
All returns must be pre approved through our
Customer Service Department and a Return Authorization Number must be issued for the item(s). Call 1-888-CAPLUGS to speak
to a representative. |
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| Q: |
Do
you have custom capabilities? |
| A: |
Of
course. Just give us a call and one of our Technical Engineers will be happy
to assist you through the whole process. Caplugs also offers many options
through secondary operations. Who knows, we may even have what you need
in our inventory of more that 2,500 custom molds. |
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