If the buyer claims parts are not as ordered, he/she must notify Caplugs within 30 days of delivery.
All returns of standard cartons received within 30 days of shipment are subject to to a 30% handling fee.
Returns of standard cartons received 30 to 90 days after shipment are subject to to a 50% handling fee.
After 90 days, there are no returns.
Mini and Micro Paks may not be returned.
No parts may be returned without a Return Authorization Number issued by Caplugs Customer Service Representative in Buffalo, New York, Los Angeles, California or Erie, Pennsylvania.