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Return Policy

If the buyer claims parts are not as ordered, he/she must notify Caplugs within 30 days of delivery.

All returns of standard cartons received within 30 days of shipment are subject to to a 30% handling fee.

Returns of standard cartons received 30 to 90 days after shipment are subject to to a 50% handling fee.

After 90 days, there are no returns.

Mini and Micro Paks may not be returned.

No parts may be returned without a Return Authorization Number issued by Caplugs Customer Service Representative in Buffalo, New York, Los Angeles, California or Erie, Pennsylvania.